| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 5108187 | International Journal of Hospitality Management | 2017 | 10 Pages |
Abstract
Mindfulness has received considerable attention over the past few years in prior psychology literature. However, the role of mindfulness has yet to receive sufficient attention in the service sector, especially the casino service sector. The objective of the current study is to examine whether casino frontline employees' perceptions of surface acting mediate the relationship between mindfulness and emotional exhaustion and to investigate the moderating role of a climate of authenticity in the process of their formation of emotional exhaustion. Hierarchical linear modeling results indicate that casino frontline employees' perceived mindfulness has a significant negative influence on their surface acting, which ultimately has a significant positive effect on their emotional exhaustion. In addition, the significant positive association between surface acting and emotional exhaustion is moderated by the authentic climate. A higher degree of authenticity within the climate weakens the positive impact of surface acting on casino employees' emotional exhaustion.
Related Topics
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Authors
Jun (Justin) Li, IpKin Anthony Wong, Woo Gon Kim,