Implementation of employee cross-training during perilous conditions in hotels

The main purpose of this study is to (1) scrutinize the extent of implementing cross-training in 5-star chain hotels, (2) identify the relevant factors that should be considered to maximize the cross-training benefits, and (3) investigate its effect on hotels' organizational performance. The population of this research comprises employees in all five-star chain hotels in Egypt; 113 hotels. Results revealed that it is very principal for hotel department staff to be cross-trained in different departments or within the various functions within the department. Results also showed that an effective cross training technique can result in better job performance, employee retention and service quality.