Team effectiveness and open discussion of conflict in collaborative new product development: A cross-national study

This study contributes to the understanding of the mechanisms through which relational governance and formal contractual governance influence new product development performance. The study tests the hypotheses using data from British and South African new technology-based firms. The results indicate that team effectiveness mediates the relationship between governance and new product development performance and that the ability of collaborating firms to create an atmosphere of openness to discussing conflicting views, positively moderates the relationship between team effectiveness and performance.