Model of an integrated air passenger information system and its adaptation to Budapest Airport

Air passengers use several functions of passenger information systems during their journeys. Inadequate information management may generate uncertainties. Experience shows that the quality of information provision can be improved by the integration of data sources and information services. Development of increasingly integrated solutions requires the use of more abstract modelling methods. Nevertheless, these complex methods have only been partially elaborated and are yet to be adequately published. Therefore, our aim was to develop several methods for analysis and modelling. We applied an approach, where organisations, functions, data groups, and information terminals (interfaces) have been considered. All model components, service functions and their correspondences have been identified and visualised in matrix format. Finally, our method is applied for the case of Budapest Airport. Based on this research, useful subsystems, most notably integrated passenger mobile applications, may be developed in the future.