A tool for IT process construction

ContextThe field of IT processes lacks a scientifically-based tool that constructs organisation-specific IT processes according to the organisation’s socio-technical characteristics.ObjectiveIn this paper we propose a solution to this problem in the form of IT process engineering (ITPE). ITPE is based on established method engineering principles which we have adapted to IT process construction.MethodThe tool was demonstrated by having three organisations use ITPE to each construct two IT processes.ResultsITPE provided useful guidance in all three cases.ConclusionsThe study demonstrates that method engineering principles can be applied in research fields other than information system development.