Advancing socio-technical systems thinking: A call for bravery

Socio-technical systems thinking has predominantly been applied to the domains of new technology and work design over the past 60 years. Whilst it has made an impact, we argue that we need to be braver, encouraging the approach to evolve and extend its reach. In particular, we need to: extend our conceptualization of what constitutes a system; apply our thinking to a much wider range of complex problems and global challenges; and engage in more predictive work. To illustrate our agenda in novel domains, we provide examples of socio-technical perspectives on the management of crowd events and environmental sustainability. We also outline a research and development agenda to take the area forward.

► A wider conceptualization of what constitutes a system, e.g., crowd events. ► A wider range of applications, to include global challenges, e.g., sustainability. ► A framework for more predictive analyzes, e.g., to identify and mitigate risks. ► Retrospective case studies to generate lessons for use predictively. ► A research and development agenda to advance socio-technical practice.