Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
552157 | Decision Support Systems | 2013 | 10 Pages |
Abstract
In many service systems, the arrival pattern is not constant throughout the day. This raises the question how staffing decisions should be adapted in view of controlling customer's waiting times. Assuming a single-stage queueing system with general abandonment and service times and time-varying demand for service, we suggest a method inspired by the simulation-based Iterative Staffing Algorithm (ISA) proposed by Feldman et al. (2008). The main advantage of our extension is that it enables to control the probability of experiencing an excessive waiting time, in particular in small systems.
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Physical Sciences and Engineering
Computer Science
Information Systems
Authors
Mieke Defraeye, Inneke Van Nieuwenhuyse,