| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 552295 | Decision Support Systems | 2012 | 11 Pages |
Customer loyalty or repeat purchasing is critical for the survival and success of any store. By focusing on online stores, this study investigates the moderating role of habit on the relationship between trust and repeat purchase intention. Prior research on online behavior continuance models perceives usefulness, trust, satisfaction, and perceived value as the major determinants of continued usage or loyalty, overlooking the important role of habit. We define habit in the context of online shopping as the extent to which buyers tend to shop online automatically without thinking. Building on recent research on the continued usage of IS and repeat purchasing, we develop a model suggesting that habit acts as a moderator between trust and repeat purchase intention, while familiarity, value and satisfaction are the three antecedents of habit. Data collected from 454 customers of the Yahoo!Kimo shopping mall provide strong support for the research model. The results indicate that a higher level of habit reduces the effect of trust on repeat purchase intention. The data also show that value, satisfaction, and familiarity are important to habit formation and thus relevant within the context of online repeat purchasing. The implications for theory and practice and suggestions for future research are also discussed.
► Trust has lower effect than habit on repeat purchase intention. ► Habit will negatively moderate the impact of trust on repeat purchase intention. ► Value, satisfaction, and familiarity are important antecedents of habit formation. ► Value has positive effect on satisfaction which in turn impacts trust. ► Satisfaction plays a dominant role in habit development, followed by value.
