Article ID Journal Published Year Pages File Type
552895 Decision Support Systems 2007 14 Pages PDF
Abstract

Previous research has shown that managers offered the opportunity to use MDSS perform better but are not more confident about their decision. The performance increase seems to result from a reliance effect rather than from a better understanding of the decision problem. By conducting a laboratory experiment in a marketing environment with experienced and inexperienced subjects, we find that enhancing the MDSS openness decreases the reliance effect but does not have an impact on the decision-makers' evaluation of their decisions.

Related Topics
Physical Sciences and Engineering Computer Science Information Systems
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