A Delphi study of knowledge management systems: Scope and requirements

We empirically explored the roles and scope of knowledge management systems in organizations. Building on a knowledge-based view of the firm, we hypothesized and empirically tested our belief that more integration is needed between technologies intended to support knowledge and those supporting business operations. Findings from a Delphi study and in-depth interviews illustrated this and led us to suggest a revised approach to developing organizational knowledge management systems.