Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
553903 | Decision Support Systems | 2009 | 12 Pages |
Abstract
Little academic work exists on managing reference model development and measuring reference model quality, yet there is a clear need for higher quality reference models. We address this gap by developing a quality management and measurement instrument. The foundation for the instrument is the well-known Quality Function Deployment (QFD) approach. The QFD-based approach incorporates prior research on reference model requirements and development approaches. Initial evaluation of the instrument is carried out with a case study of a logistic reference process. The case study reveals that the instrument is a valuable tool for the management and estimation of reference model quality.
Related Topics
Physical Sciences and Engineering
Computer Science
Information Systems
Authors
Sabine Matook, Marta Indulska,