Institutional pressures and mindful IT management: The case of a container terminal in China

Although it has been only ten years in operations, Yantian International Container Terminals Limited (YICT) has evolved as a world-class container terminal and become the first Chinese port to receive the Best Global Container Port of the Year award for 2005–2006, as well as being designated China's best container terminal in terms of operational efficiency for 2008. A success factor of YICT is its extensive use of IT in managing and enhancing the productivity and services of the port operations. Premised upon Institutional Theory and the organizational mindfulness perspectives (preoccupation with failure and success, reluctance to simplify interpretations, sensitivity to operations, commitment to resilience, and reliance on expertise over formal authority) and using case study methodology, we examined the institutional pressures faced by YICT in its IT management (ITM), and determined how YICT coped with its institutional pressures during its IT development.