A semantic enhanced hybrid recommendation approach: A case study of e-Government tourism service recommendation system

•A hybrid semantic enhanced recommendation approach•A new Inferential Ontology-based Semantic Similarity (IOBSS) between two ontological instances•A few new concepts: Association, Associate Network and Common Associate Pair Set•A case study of Australian e-Government tourism services

Recommender systems are effectively used as a personalized information filtering technology to automatically predict and identify a set of interesting items on behalf of users according to their personal needs and preferences. Collaborative Filtering (CF) approach is commonly used in the context of recommender systems; however, obtaining better prediction accuracy and overcoming the main limitations of the standard CF recommendation algorithms, such as sparsity and cold-start item problems, remain a significant challenge. Recent developments in personalization and recommendation techniques support the use of semantic enhanced hybrid recommender systems, which incorporate ontology-based semantic similarity measure with other recommendation approaches to improve the quality of recommendations. Consequently, this paper presents the effectiveness of utilizing semantic knowledge of items to enhance the recommendation quality. It proposes a new Inferential Ontology-based Semantic Similarity (IOBSS) measure to evaluate semantic similarity between items in a specific domain of interest by taking into account their explicit hierarchical relationships, shared attributes and implicit relationships. The paper further proposes a hybrid semantic enhanced recommendation approach by combining the new IOBSS measure and the standard item-based CF approach. A set of experiments with promising results validates the effectiveness of the proposed hybrid approach, using a case study of the Australian e-Government tourism services.