Article ID Journal Published Year Pages File Type
555562 Information & Management 2014 9 Pages PDF
Abstract

The organizational value of an electronic knowledge repository depends on the degree to which it offers high quality knowledge to its users. Validation procedures are implemented to monitor and ensure the quality of submitted content. However, if perceived as unreasonable or unfair, validation can have the unintended effect of discouraging employee contributions. Drawing on organizational justice and fairness literatures, we show that both quality perceptions and contribution behaviors are positively influenced by perceived procedural justice of validation, which, in turn, is influenced by perceived informational and interpersonal justice. Implications for organizational knowledge management research and practice are discussed.

Related Topics
Physical Sciences and Engineering Computer Science Information Systems
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