| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 555611 | Information & Management | 2013 | 23 Pages |
Abstract
We have built and tested a decision tool which will help organisations properly select one business process maturity model (BPMM) over another. This prototype consists of a novel questionnaire with decision criteria for BPMM selection, linked to a unique data set of 69 BPMMs. Fourteen criteria (questions) were elicited from an international Delphi study, and weighed by the analytical hierarchy process. Case studies have shown (non-)profit and academic applications. Our purpose was to describe criteria that enable an informed BPMM choice (conform to decision-making theories, rather than ad hoc). Moreover, we propose a design process for building BPMM decision tools.
Keywords
Related Topics
Physical Sciences and Engineering
Computer Science
Information Systems
Authors
Amy Van Looy, Manu De Backer, Geert Poels, Monique Snoeck,