Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
556780 | Information and Organization | 2010 | 13 Pages |
Abstract
This paper investigates innovation in information infrastructures. The research question is, how can an information infrastructure provide generative mechanisms for innovation of ICT-based services? Building on a critical realist approach, the empirical evidence was a case study within an international airline, aiming to diversify its services. From the analysis it is proposed that there are two self-reinforcing mechanisms in information infrastructures. The first is the innovation mechanism, resulting in a new service. The second is the service mechanism, resulting in more users and profits. The two mechanisms feed on each other.
Related Topics
Physical Sciences and Engineering
Computer Science
Information Systems
Authors
Bendik Bygstad,