Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
557951 | The Journal of Strategic Information Systems | 2008 | 12 Pages |
Abstract
Citizen confidence in government and technology is imperative to the wide-spread adoption of e-government. This study analyzes the impact of trust and risk perceptions on one’s willingness to use e-government services. We propose a model of e-government trust composed of disposition to trust, trust of the Internet (TOI), trust of the government (TOG) and perceived risk. Results from a citizen survey indicate that disposition to trust positively affects TOI and TOG, which in turn affect intentions to use an e-government service. TOG also affects negatively perceived risk, which affects use intentions as well. Implications for practice and research are discussed.
Related Topics
Physical Sciences and Engineering
Computer Science
Information Systems
Authors
France Bélanger, Lemuria Carter,