Article ID Journal Published Year Pages File Type
6835669 Computers in Human Behavior 2018 42 Pages PDF
Abstract
We show that services' concept value is distinct from the utility of SSTs. More research on the role of perceived economic value in digitalised services is needed. Finally, service providers should adapt reasoning for each SST involved in the general concept.
Keywords
Related Topics
Physical Sciences and Engineering Computer Science Computer Science Applications
Preview
Self-service technologies in health-care: Exploring drivers for adoption
Authors
, ,