Understanding the acceptance of teleconferencing systems among employees: An extension of the technology acceptance model

Employing the framework of the technology acceptance model (TAM), the present study investigates the factors that affect employees' acceptance and use of teleconferencing systems for work-related meetings in business settings. Based on survey data of 155 working professionals, a path analysis confirmed the key propositions of TAM. Importantly, the results also showed that both individual factors such as anxiety and self-efficacy, and institutional factors such as institutional support and voluntariness were significantly related to perceived ease of use (PEOU), perceived usefulness (PU), and actual use of the systems. By examining teleconferencing that typically involves group communication within organizations, this study contributes to theoretical refinement of group-based technology use and adoption. Theoretical and practical implications are discussed.