Instrument development for assessing knowledge management of quality assurers in Rajabhat universities, Thailand

This research was conducted for the purpose of developing a valid and reliable instrument to evaluate knowledge management of quality assurance personnel in tertiary institutes. The literature review on knowledge management discovered that 15 items were used to classify 4 latent variables. From this literature review, a knowledge-management instrument was created. The content validity of the instrument was 0.70-1.00, and the internal consistency reliability of each latent variable was 0.82-0.89. The knowledge management instrument was used to collect data from 126 quality assurers in 40 Rajabhat universities using simple random sampling, with a response rate of 83.33 percent. The results of instrument quality analysis showed that the loading of total variables passed the criterion at 0.79-0.92 with an indicator reliability of 85 percent. Cronbach's alpha coefficient revealed each latent variable was valued at 0.784-0.904 with a reliability at 0.867-0.933, passing both convergent and discriminant validity tests. The analysis of the second order model showed a high level of prediction coefficient in 2 latent variables (knowledge dissemination and knowledge application), while the other 2 (knowledge conversion and knowledge acquisition) were at an average level. The total effect size of all variables, reflected via knowledge management elements, was significant at .01.