An approach to estimation of degree of customization for ERP projects using prioritized requirements

This paper addresses the problem of estimating the degree of customization at an early stage of ERP implementation. This will support customization decision makers in making value and cost trade-offs when approving requests for customization. We propose a solution approach in which customization requirements are reasoned in quantitative terms. Our approach uses client-prioritized requirements for the estimation of degree of customization during the ERP implementation. A case study is used to illustrate the application of the proposed approach. We also discuss the strengths and limitations of our approach as well as its implications for research and practice.