Article ID Journal Published Year Pages File Type
6889675 Telematics and Informatics 2018 13 Pages PDF
Abstract
The main objective of the work is to identify the key factors that must be considered by the Government when designing the web service portals used by its employees. To achieve these objectives, empirical work was then carried out to collect primary information, using the Delphi method and obtaining the opinion of 31 specialists who are experts in quality management in the university environment. The results of the study show that four dimensions must be considered to measure the quality of electronic services. These dimensions are: quality of information, technical efficiency, privacy and communication with the employee.
Related Topics
Physical Sciences and Engineering Computer Science Computer Networks and Communications
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