Managing critical supply chain issues in Indian healthcare

This exploratory study proposes a new approach that utilized pre-built issues libraries in healthcare supply chain. Supply chain related issues are collected and deduced from the literature to build issues libraries. This is followed by application of group decision-making for their prioritization and defining solution requirements from doctors' perspectives. A new approach of shared decision-making is proposed by utilizing literature for developing pre-built issues libraries as an input to shared decision-making. Quick identification and resolution mean that an organisation is continually learning and moving towards excellence. It can be used as a checklist for comparison within and across organisations. Usage of open source applications such as Google Sheets and WhatsApp was utilized for geographically dispersed experts.