Improvement of Processes in Managing the Organizational Climate and Work-Related Quality of Life in a Public-Sector Research Company

The objective of this article is to present the contribution of process management for implementation of improvements, through intervention, monotoring and evalaution of processes, in the organizational climate and work-related quality of life of a decemtralized unit of the Brazilian Agribultural Research Company (Empresa Brasileira de Pesquisa Agropecuária - Embrapa). For this, we used the action research method. The data were collected from discussions in focus groups and a semi-structured questionnaire. During the improvement phase, quality measurement tools were used to prioritize and critically analyze the causes and problems, as well as to validate a new diagram of processes by applying the Bizagi® software. The study is qualitative and descriptive in nature. Among the main results of the improvement efforts are standardization of operational procedures, simplification and rationalization of work and stimulation of participative management with the involvment, participation and cooperation of all the involved parties.