| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 6904524 | Applied Soft Computing | 2016 | 57 Pages |
Abstract
- Proposing a fuzzy hierarchical TOPSIS based on E-S-QUAL for evaluating e-commerce.
- Utilizing fuzzy hierarchical TOPSIS to reflect the hierarchical structure.
- Applying E-S-QUAL for assessing e-commerce website service quality effectively.
- Conducting the case study to understand in a better way the evaluation process.
- Conducting a validation test with other MCDM to verify the robustness of method.
Related Topics
Physical Sciences and Engineering
Computer Science
Computer Science Applications
Authors
Daekook Kang, Wooseok Jang, Yongtae Park,