Evaluating the agreement of users with usability problems identified by heuristic evaluation

The agreement rate of real end users with the results of HE was at a medium level. Therefore, in some areas, the perception of evaluators in using this method is not consistent with the users experience with a system. This can result in identifying minor issues and ignoring important system-critical usability issues. The HE is appropriate for identifying specific problems, such as problems related to identifying and correcting errors, but in some areas, such as consistency and standards in the design of a system, it identifies minor or ineffective problems.