The impact of an exciting store environment on consumer pleasure and shopping intentions

In this paper, we reinvestigate whether a stimulating store environment is beneficial or whether it could have a negative effect on consumers. Consistent with previous studies we find that the answer lies in the consumer's motivational orientation: a stimulating in-store experience has a positive effect on pleasantness and shopping intentions for consumers with a recreational motive while at the same time having a negative effect on both pleasantness and shopping intentions for task-oriented consumers.