Buffering emotional job demands: The interplay between proactive personality and team potency

The present study extends the research on Job Demands-Resources model by examining how the interplay between personal resource (i.e., proactive personality) and team resource (i.e., team potency) buffers employees' emotional job demands. We propose that, while emotional job demands may enhance employees' intention to quit, this positive effect is more pronounced when employees possess low, rather than high, proactive personality. Furthermore, such interaction effect is stronger when team potency is low. Our hypotheses were found supported by data collected from four hotels in China. The findings of this study provide important implications on how individuals may utilize personal and team resources to cope with emotional demands in their jobs.