Drivers, inhibitors and the future of co-operative financial institutions: A Delphi study on South African perspective

This study investigates the performance drivers and inhibitors in South Africa's Co-operative Financial Institutions (CFIs) by employing a hybrid Delphi-SWOT study. Issues generated by 36 experts over four rounds of questionnaires, suggest that the sector is suffering more from internal than external inhibitors. From the 22 future developments identified by these experts, six growth strategies within the control or influence of management were drawn in the areas of technology, people, marketing, culture shift, environmental and policy interventions. The study presents a CFI performance ecosystem based on identifying key drivers, inhibitors and strategies to achieve high-performance growth.