Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
7427460 | Transportation Research Part E: Logistics and Transportation Review | 2018 | 11 Pages |
Abstract
We investigate a hybrid bike-sharing system. We carry out a usage pattern and demand analysis on the booking data of the system and include the effects of censored demand in a service level analysis. Service levels are used as meaningful measures for evaluating the customer-oriented performance of bike-sharing systems. Our results show that service levels are overestimated when ignoring unobservable, censored demand effects. Furthermore, there are significant differences between free-standing and station-based bikes. Based on these results, an adjusted incentive and reposition policy could increase the booking number of free-standing bikes and thus customer satisfaction as well as the system's profitability.
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Authors
Szymon AlbiÅski, Pirmin Fontaine, Stefan Minner,