| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 7429169 | International Journal of Information Management | 2012 | 10 Pages |
Abstract
⺠Communication enhances trust, leading to stronger level of relationship commitment from the clients' perspective in IT services. ⺠Sound technical service quality is necessary but not sufficiently satisfactory condition in IT services. ⺠Functional, as well as technical, service quality matters even in IT services. ⺠Training of consultants on communication skills may warrant retention of clients in IT services. ⺠Knowledge exchange occurs continuously in IT services, before, during and after the delivery of services.
Related Topics
Social Sciences and Humanities
Business, Management and Accounting
Management Information Systems
Authors
Jungi Park, Jungwoo Lee, Hyejung Lee, Duane Truex,