Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
7431401 | Australasian Marketing Journal (AMJ) | 2018 | 7 Pages |
Abstract
åæ¨èå¼ (NPS) 被ä¸ç广æ³ç¨æ¥è¡¡éå¿ è¯åº¦å¹¶é¢æµæ¶å
¥å¢é¿. 人们认为æ¯æè¿ç§æ¶å
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°ç¬¬ä¸äº§ä¸å¨ä¼ä¸å¯¹ä¼ä¸èæ¯ä¸ç»è¥çæå¡å
¬å¸çéå¤æ§æ¨ªæªé¢æ°æ®é (nâ¯=â¯2,785), 为æ¬è®ºè¿°å¢å è¯æ®. è¿äºæ°æ®å
æ¬äºå¹´æå
å¨æ»ä½å个å«å±é¢ä¸ä¸è¿å»,å½ååæªæ¥æ¶å
¥ç¸å¹é
çæ¨èå¼. 对è¿äºæ°æ®çåæ为 NPS ä¸å
¬å¸æ¶å
¥å¢é¿ä¹é´çå
³èæä¾äºå®åæ¯æ, 并è¯å®æ¨èè
å¨å½å¹´çæ¯åºæ´å¤. ç¶è, åææ¾ç¤º, æ¨èè
å¨ç¸å客æ·æ¶å
¥å¢é¿æ¹é¢æ¯ç¸å¯¹è¾å°çä¸é¨åä¸ä¸ä¸è´, ç¸å客æ·å¢é¿ä¸»è¦æ¥èªæ´ä¸ªå®¢æ·ç¾¤çæ®éå¢é¿.
Keywords
Related Topics
Social Sciences and Humanities
Business, Management and Accounting
Marketing
Authors
Philip Mecredy, Malcolm J. Wright, Pamela Feetham,