Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
7433506 | Journal of Retailing and Consumer Services | 2018 | 8 Pages |
Abstract
This conceptual article discusses the roles of playfulness and well-being at work in the retail sector with a specific emphasis on service encounters. The aim is to create a new conceptual framework to enhance research on how the element of playfulness can be part of an employee's working environment in the retail sector, and to discuss how playfulness could enhance employee's well-being at work. The framework identifies various interactive relationships characteristic to the retail environment. Furthermore, the application of playfulness in these relationships is discussed from the viewpoint of well-being at work. The framework provides a solid basis for further research to produce results with practical implications.
Related Topics
Social Sciences and Humanities
Business, Management and Accounting
Marketing
Authors
Sari Alatalo, Eeva-Liisa Oikarinen, Arto Reiman, Teck Ming Tan, Eija-Liisa Heikka, Pia Hurmelinna-Laukkanen, Matti Muhos, Taina Vuorela,