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Fashion companies and customer satisfaction: A relation mediated by Information and Communication Technologies

Article ID Journal Published Year Pages File Type
7433529 Journal of Retailing and Consumer Services 2018 7 Pages PDF
Abstract
After the definition of four hypotheses, the perceptions of a sample of 1125 customers are investigated through a qualitative survey and the results are analysed using Structural Equation Modelling.
Keywords
service logicSystems thinkingCustomer satisfactionTechnology management
Related Topics
Social Sciences and Humanities Business, Management and Accounting Marketing
Preview
Fashion companies and customer satisfaction: A relation mediated by Information and Communication Technologies
Authors
Carlo Amendola, Mario Calabrese, Francesco Caputo, D'Ascenzo Fabrizio,
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Journal
Journal of Retailing and Consumer Services
Journal: Journal of Retailing and Consumer Services
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