Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
7435012 | Journal of Air Transport Management | 2018 | 23 Pages |
Abstract
Airport benchmarking depends on airport performance and efficiency indicators, and it is an important issue for business, operational management, regulatory agencies, airlines and passengers. Using the MACBETH (Measuring Attractiveness by a Categorical Based Evaluation Technique) approach, a hierarchical additive value model is constructed with criteria weights and value scales derived from expert's judgments (obtained by an online survey) and by comparison of different reference levels and profiles of performance. This model measures airport performance and efficiency and also peer benchmarks it within a set of direct competitors or self-benchmarks itself during a specified period. GDS (Global Decision Support) model outputs, integrated into a management system, allows the identification of deficiencies requiring urgent intervention and corrective measures for its continuous improvement.
Keywords
Related Topics
Social Sciences and Humanities
Business, Management and Accounting
Strategy and Management
Authors
Maria EmÃlia Baltazar, Tiago Rosa, Jorge Silva,