Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
886553 | Journal of Retailing | 2007 | 13 Pages |
Abstract
This paper examines the antecedents and consequences of perceived price-matching policy fairness. Among the antecedents, we study the effects of the refund depth if a lower competitive price is identified, the degree that the retail product assortment is available at competing retailers, and the consumers’ inference as to the retailer's motive for the price-matching policy. Product assortment uniqueness is identified as a key driver of fairness perceptions, both directly and indirectly through inferred motive. The three experiments show that consumers’ perceptions of the fairness of a store's pricing policy influence their price fairness perceptions, consequently influencing their retail shopping intentions.
Keywords
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Social Sciences and Humanities
Business, Management and Accounting
Marketing
Authors
Monika Kukar-Kinney, Lan Xia, Kent B. Monroe,