Leaders' narrative sensemaking during LMX role negotiations: Explaining how leaders make sense of who to trust and when

This investigation supplements Leader–Member Exchange (LMX) theory by explaining how leaders make sense of whether and when to trust members throughout role negotiations. This conceptualization of leaders' trust of members describes how leaders emplot members in storylines characterized as predictably good, unpredictable, or predictably bad, and catalogs the formal communication practices indicative of those predictions. Forty working adults, who have reputations for being effective leaders, were interviewed. Constant comparative analysis revealed leaders attempted to produce stories with characterological coherence about members' character development throughout role negotiations. The Leader-to-Member Narrative Sensemaking of Trust (LMNST) concept describes how participants reported trusting and doubting (often simultaneously) their members by evoking combinations of seven narrative elements (i.e., selection, probation, escalation, confederation, jeopardy, redemption, and termination). The LMNST contributes to the leadership communication literature a way of viewing leaders' discourse about members through the lens of narrative logics.