Micro-interaction dynamics in group decision making: Face games, interaction order and boundary work

SummaryDrawing on Goffman's face theory, this paper documents and interprets the micro interaction dynamics underlying group decision making within a consultancy task force. Our analysis suggests that decision making is an instance of strategic face-to-face behavior where individuals seek to influence each other and reach decisions by means of face-work and self-presentation tactics. Moreover, face-to-face behavior generates an ‘interaction order’ that frames the decision making situation and constrains further interactions among decision makers. We discuss the implications that can be drawn from the observed case by relating our findings to the emergent stream of studies on micro-decision making.

► We analyse group micro decision-making dynamics within a consultancy task force. ► We suggest that decision making is an instance of strategic face-to-face behavior. ► Face-to-face exchanges generate interaction orders that frame interaction dynamics. ► Interaction orders are boundary-setting mechanisms that affect decisional outcomes. ► We relate our findings to the emergent stream of studies on micro-decision making.