Issues and risks in performing SysTrust® engagements: implications for research and practice

This paper identifies issues related to the delivery of SysTrust® services by public accounting firms. We first review the professional and academic literatures relating to trust services, analogizing to the literature on financial statement audits. Our review reveals that there are a number of articles in the professional and academic literatures on trust services relating to user issues, most of which address the nature and extent of the potential demand for these services. However, very little attention has been paid to issues relating to engagement issues for service providers. In contrast, the auditing literature provides a large body of conceptual and empirical research devoted to the management of audit engagement risk. We identify several specific issues relating to trust services engagement risk, including sources of potential expectation gaps and barriers to attestation risk reduction. In order to facilitate further research on providing trust services, we use a case situation to illustrate specific aspects of these issues in a complex client environment.