Constructing electronic government: the case of the UK inland revenue

We place this organisation's attempts at ICT innovation within the context for e-Government within the UK. These innovations are used to highlight the usefulness of a model of the ideal-typical electronic government organisation developed as part of our research and consultancy activity. The model is useful as a means of highlighting the limitations of conventional definitions of e-Government in the UK while providing pointers for the development of future strategy in this area.