Article ID Journal Published Year Pages File Type
1009974 International Journal of Hospitality Management 2011 11 Pages PDF
Abstract

The purpose of this study is to examine the legal responsibilities of owners of establishments that sell and/or serve alcoholic beverages to their patrons and other people who may be assaulted or injured by those patrons in the establishment or after leaving the establishment. Examination of 246 actual court cases revealed that the plaintiff's claims are likely to fall under either the restaurant, bar, hotel, club or other hospitality operators’ failure to exercise reasonable care to protect patrons from injury at the hands of other patrons, failure to maintain a safe and orderly establishment, or from patrons injuring bystanders in violation of a dram shop act. However, findings indicated that violations of a dram shop act are likely to have the most devastating effect on the business.

Research highlights▶ A business may be responsible for damages if a customer is over-served. ▶ You may also be held liable for injuries caused by you patrons to other individuals. ▶ Violations of a dram shop act will have the most devastating effect on the business. ▶ To minimize risks, you need to make sure that you exercised reasonable care.

Related Topics
Social Sciences and Humanities Business, Management and Accounting Strategy and Management
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