Article ID Journal Published Year Pages File Type
1012191 Tourism Management 2013 12 Pages PDF
Abstract

This study is a methodological evaluation of studies on importance and performance measurement, and importance–performance analysis (IPA) which has gained widespread acceptance in the hospitality and tourism research. A synthesis of IPA literature on conceptual and measurement issues is presented with a view to identifying and mitigating potential validity concerns.

Keywords
Related Topics
Social Sciences and Humanities Business, Management and Accounting Strategy and Management
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A critical evaluation of importance–performance analysis
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