A closer look at destination: Image, personality, relationship and loyalty

Drawing on brand relationship theory and attitude theory, this study investigates the relationships among destination image, destination personality, tourist–destination relationship and tourist behavior. Using a sample of 428 foreign tourists visiting the Angkor temple area of Cambodia and the structural equation modeling technique, the results reveal that destination image and destination personality have positive effects on the tourist–destination relationship, which in turn affect tourist behavior. The study lends support to brand relationship theory, indicating that tourists form emotional relationships with destinations, and further supports Bagozzi's (1992) reformulation of attitude theory with regard to the cognitive, affective and behavior sequence.

► We examine the effects of destination image, destination personality and tourist–destination relationship on tourist behaviors. ► We use a survey to collect data and structural equation modeling for analysis. ► Data were from surveys of 428 foreign tourists visiting the Angkor temple area of Cambodia. ► We found tourists form emotional relationships with destinations. ► The results support the cognitive-affective-behavior sequence of attitude theory.