Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
10367720 | Information & Management | 2014 | 52 Pages |
Abstract
We investigate how public administrations can influence citizens' continued usage of public e-services and focus on the role of different trust elements. We review prior literature and derive a model of trust transfer and continued usage. Our results show that trust in the public e-service mediates the influence of both trust in the public administration and trust in the Internet on continuance intentions. Trust was influenced by e-service quality and recommendations from public administrations and interpersonal sources. The relationship between interpersonal recommendations and trust in the e-service was non-significant; we found a strong moderating influence of time consciousness.
Related Topics
Physical Sciences and Engineering
Computer Science
Information Systems
Authors
Daniel Belanche, Luis V. Casaló, Carlos Flavián, Jeroen Schepers,