Tourist-resident conflict: A scale development and empirical study

Although research has investigated tourism development from the perspective of tourism impacts, few studies have explored the construct of tourist-resident conflict. This study conceptualized tourist-resident conflict and developed a scale for assessing this conflict. Furthermore, this study examined two models of antecedents and consequences of tourist-resident conflict. Through a rigorous process of instrument development, three constructs of tourist-resident conflicts were identified. The instrument was proven to have a good fit, reliability, and validity. Applying the scale of tourist-resident conflict enabled identification of the two antecedents (relative group status and intercultural competence) and three consequences (support for tourism development, travel satisfaction, and behavioral intentions) in research models. The implications of these findings for management strategies and future research directions are subsequently discussed.