| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 138636 | Public Relations Review | 2016 | 6 Pages |
•Botched apologies create challenging public relations situations.•Options include rhetorical strategies of bolstering, minimization, and mortification.•Apologizing for an apology could raise questions about the sincerity of either apology.
Regretted apologies create a unique rhetorical situation, possibly leading to an apology for an apology. This essay draws on the work of Benoit’s (1995) image repair typology to survey attempts to repair image when the offense is an earlier attempt at image repair. Two case studies are offered—one in politics and one in entertainment—to assess image repair efforts after regretted apologies. Implications for image repair analyses are offered, as well as suggestions for further work to add nuance to image repair theory.
