Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
139911 | Public Relations Review | 2006 | 8 Pages |
Abstract
This article begins to define the characteristics of a new type of organizational crisis—a “lingering crisis.” A qualitative case study involving the National Zoo indicated that a lingering crisis may involve (1) multiple events occurring over an extended timeframe; (2) intense media scrutiny; (3) escalating involvement of external organizations, including watchdog/regulatory/oversight agencies; (4) incongruent organizational messages and stakeholder perceptions; (5) external/internal charges of organizational deception; (6) insufficient organizational responses to stakeholder concerns; (7) organizational failure to address leadership responsibility for crisis.
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Authors
David S. DeVries, Kathy R. Fitzpatrick,