Inclusive management of ex-servicemen in India: Satisfaction of air force veterans from resettlement facilities with special reference to Tamil Nadu

Resettlement of ex-servicemen of army, navy, and air force in India is an important management function of the resettlement framework, which includes the government and other stakeholders. The resettlement network extends various facilities to ex-servicemen and their families. However, the efficacy of existing systems to ensure inclusive management of the resettlement facilities is yet to be proved. This study finds that the satisfaction of ex-servicemen is around average for the resettlement facilities, which needs to be progressed towards overall effectiveness. The present bureaucratic resettlement environment needs to be revamped for scientifically managing the satisfaction of ex-servicemen with the resettlement services.