Determining the dimensions of organizational climate perceived by the hotel employees

This study identifies the dimensions of organizational climate perceived by the hospitality employees and measures the perceptual differences among the employees about the organizational climate. Data were obtained from 504 employees across 18 luxury hotels in India. Exploratory factor analysis identified five components explaining 60.11% variance. However, confirmatory factor analysis revealed a more precise and validated four dimensional climate constructs labelled as 'Esprit of Profession, Organization & Workgroup'; 'Leader Facilitation & Support'; 'Cohesion, Clarity & Objectivity of System' and 'Job Challenge, Variety & Feedback'. Analysis of variance determined that significant differences in perception exist among the employees of different star category of hotel, job positions and gender about the climate. This study contributes to the knowledge related to organizational climate in the field of hospitality and the findings would be useful for hotels in improving their organizational climate.