Business Process Analysis and Improvement for a Raw Milk Collection Centre in Thailand

The Royal Thai government promoted a school milk project in 1992 due to the low milk consumption rate in the Thai population. It encourages primary school students to drink milk. Hence, domestic farmers, collectors and milk plants have served milk to schools and through other channels for decades. This research studied a pasteurised milk supply chain, which is a medium-sized collection centre in central Thailand. Our objectives were to explore the current supply chain of pasteurised milk in Thailand, analyse the business process of the collector and propose improvements for efficiency. Next, we implemented Integration Definition for Function Modelling to present the business process of the collector; the activities are planning, sourcing, making, delivering and returning. After analysis, we identified ways and proposed how to improve efficiency in the planning, sourcing, production and delivery processes. In summary, our guidelines for the raw milk collector could be applied to other milk collectors to improve upstream supply chain efficiency.